Shipping & Returns
We offer free shipping on all orders over 100 € in the EU. To get a shipping quote, you simply need to add the items in your cart and fill out the information requested.
The free shipping offer is not valid for shipments to Russia and Switzerland.
All orders ship from our warehouse in Stockholm, Sweden.
We ship all orders with UPS Standard. Your order is delivered to your home or to an UPS Access Point depending on your address and the total weight of your order.
All in-stock orders process the same or next business day. Orders are normally delivered within 2-5 business days.
If an item is not in stock, you will find information on our website about when the product is expected to be back in stock.
DELIVERY TO SWITZERLAND
We deliver orders to Switzerland with UPS Standard and your order will be delivered to your home within 2-5 business days.
The free shipping offer is not valid for shipments to Switzerland.
When you choose Switzerland as country at the checkout, all prices are shown without the VAT applicable in the EU. UPS send an invoice to you on VAT for Switzerland plus CHF 21,5 in customs and VAT handling fees. This invoice does not relate to shipping costs.
DELIVERY TO RUSSIA
NOTE! We have taken a break in deliveries to Russia. UPS has had great difficulty delivering packages in a timely manner and we are now working to find a solution that works better.
We deliver orders to Russia with UPS Standard and your order will be delivered to your home within 2-7 business days.
The free shipping offer is not valid for shipments to Russia.
When you choose Russia as country at checkout, all prices are shown without the VAT applicable in th EU.
If the monthly import limit per family is less then 200 € and the total weight is less then 10 kg there is no additional cost.
If the monthly limit per family is between 201 and 1000 € or the weight is between 11-31 kg, there is an additional cost of 15 € for UPS Brokerage Surcharges.
If the monthly limit is over 1000 € or the weight is over 31 kg there is an additional cost of 30%/4 € per kg for VAT and excise duties. There is also an additional cost of 50 € for UPS Brokerage Surcharges.
A storage fee of 0,3 € per kg and day is applied after DAY 4 if not cleared through customs.
Once an order has been processed, we will email you a tracking number so you can track your shipment online.
You have the right to cancel your purchase in the event of delayed delivery. We recommend that you cancel your order via e-mail or letter, so that both you and we have documentation that you have cancelled your purchase.
If damage occurs in transit, please report the matter to our customer services desk. This must be done via e-mail to firstname.lastname@example.org or by telephone to +46 8 449 25 72. Notification must be given within a reasonable period of time after you have become aware of, or might reasonably be expected to have become aware of, the damage. It is therefore important that you remove the packaging and inspect products carefully.
In order to ensure that all damage claims are dealt with as efficiently as possible, it's important that you keep the product packaging so that it can be inspected. Depending on the extent of the damage sustained, rectification may take the form of delivery of new goods, remedying defects or a price reduction.
Better Hockey want to make sure you are completely satisfied with your purchase. If for any reason you want to return or exchange an order within 14 days of purchase, a full refund will be issued for any unused products in their original packaging. All returns will be shipped back to Better Hockey's warehouse at customers expense.
Please send an email to email@example.com requesting an RMA number before sending your items back.
Returns must be well packaged and boxed and sent to us at:
c/o Orio Logistics
+46 8 449 25 72
Include details of your name, RMA number, order number and reason for return.